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Terms & Conditions

Last updated: July 17, 2026

Welcome to Task Masters. These Terms & Conditions (the “Terms”) are a binding agreement between you and Task Masters (“Task Masters”, “we”, “us”) governing your access to and use of our website, applications and related services (together, the “Service”). Please read them carefully — they include important information about your rights, remedies and obligations, including limitations of liability and a dispute-resolution provision.

1. Agreement to these Terms

By visiting the Service, creating an account, requesting or accepting a booking, or subscribing to a professional plan, you agree to these Terms and to our Privacy Policy, which explains how we handle personal information. If you do not agree, do not use the Service. If you use the Service on behalf of a business, you represent that you are authorized to bind that business, and “you” includes that business.

2. What Task Masters is — and is not

Task Masters is an online marketplace that helps customers discover, compare and book local service professionals — such as plumbers, electricians, cleaners, beauty specialists and event planners (“Professionals”). Professionals on the Service are independent businesses or self-employed individuals. They are not our employees, agents, partners or subcontractors.

  • We do not provide the services listed on the platform, and we do not supervise, direct or control a Professional's work.
  • The contract for any service is formed directly between the customer and the Professional. Task Masters is not a party to it.
  • Prices, availability, scope of work, licensing and insurance are set and represented by each Professional, not by us.
  • We do not guarantee the quality, safety, legality or outcome of any service, or that a Professional holds any particular license or insurance. See Section 10 for what our Verified badge does and does not mean.

3. Eligibility and accounts

You must be at least 18 years old and able to enter into a binding contract to use the Service. You may browse and book as a guest; some features (such as saving favorites or managing bookings in a dashboard) require an account.

  • You agree to provide accurate, current information and to keep it up to date.
  • You are responsible for safeguarding your password and for all activity under your account. Notify us immediately at support{{ $host }} if you suspect unauthorized use.
  • One person or business per account. You may not transfer or sell your account.
  • You may delete your account at any time from your settings; see Section 18.

4. Terms for customers

Using Task Masters to find and book Professionals is free for customers. When you book:

  • You agree to provide accurate contact and, where relevant, address details so the Professional can perform the service.
  • You pay the Professional directly for their services, at the price and by the payment method agreed with them. Task Masters does not process service payments and does not add booking fees for customers.
  • Prices shown on the Service are set by Professionals and may be estimates (for example, hourly rates or “from” prices). Confirm the final price with the Professional.
  • You are responsible for providing a safe and lawful environment for home visits, and for obtaining any permissions needed for work at the service address.
  • If you book as a guest, we will use the name and phone number you provide to coordinate the booking with the Professional.

5. Terms for professionals

If you list your services on Task Masters, you additionally agree that you will:

  • hold — and maintain for as long as you offer services — every license, permit, registration, qualification and insurance policy required by law for the services you list;
  • accurately describe your business, services, prices and availability, and honor confirmed bookings at the listed or agreed price;
  • perform services professionally, safely and in compliance with all applicable laws, codes and standards;
  • treat customer contact details as confidential, use them only to deliver the booked service, and never add customers to marketing lists without their consent;
  • comply with applicable tax obligations — you are solely responsible for reporting and paying taxes on income you earn through bookings;
  • not solicit customers to move confirmed Task Masters bookings off the platform for the purpose of evading platform rules.

You are an independent business. Nothing in these Terms creates an employment, agency, joint-venture or franchise relationship between you and Task Masters, and you have no authority to bind us.

6. Professional subscriptions and billing

  • Plans. Public visibility in the catalog and certain features require a paid subscription plan. Plan features and prices are described on the pricing page and may change prospectively.
  • Billing. Subscriptions are billed in advance on a recurring monthly or annual basis through our payment processors (Stripe or PayPal) and renew automatically until cancelled.
  • Cancellation. You may cancel at any time from your billing page. Cancellation stops future charges; your plan features remain active until the end of the period already paid.
  • Refunds. Except where required by law, subscription payments are non-refundable and we do not provide refunds or credits for partial periods, downgrades or unused features.
  • Price changes. If we change plan pricing, we will give you reasonable advance notice; the new price applies from your next renewal.
  • Failed payments. If a renewal payment fails, we may retry it and may suspend plan features until payment succeeds.

7. Bookings, cancellations and no-shows

  • A booking request becomes a confirmed appointment when the Professional accepts it. Until then, it is only a request.
  • Either party may cancel an appointment through the Service. Please cancel as early as possible — repeated late cancellations or no-shows (by customers or Professionals) may lead to account restrictions.
  • Completion is recorded on or after the appointment date. Completed appointments are what make customers eligible to leave a review (Section 9).
  • Any dispute about the performance, quality or price of a service is between the customer and the Professional. We may, at our discretion, provide reasonable assistance, but we are not obligated to mediate and do not issue refunds for services we did not sell.

8. Urgent requests

The “urgent help” feature lets you broadcast a request to available Professionals near you. By submitting an urgent request you agree that: (a) the details of your request (excluding your phone number) are shown to nearby Professionals; (b) when a Professional claims your request, we share your phone number with that Professional so they can call you back; and (c) response times and availability are not guaranteed — the Service is not an emergency service. If a situation threatens life, health or property, call 911 first.

9. Reviews and other user content

  • Reviews can be left only for completed bookings, and must reflect your genuine experience. Fake, incentivized, or retaliatory reviews are prohibited, as is reviewing your own business or a competitor's.
  • Professionals may post a public reply to reviews of their services.
  • You retain ownership of the content you submit (reviews, replies, photos, profile text). You grant Task Masters a worldwide, non-exclusive, royalty-free license to host, store, reproduce, display and distribute that content for operating, promoting and improving the Service.
  • You represent that your content is accurate, lawful, and does not infringe anyone's rights. We may remove or moderate content that violates these Terms or the law, but we are not obligated to review all content and are not responsible for user content.
  • We may retain and continue to display reviews after the related account closes, in accordance with our Privacy Policy.

10. Verification and the Verified badge

Business accounts may apply for a “Verified” badge by submitting business documents for review. The badge means only that, at the time of review, the documents submitted to us appeared to correspond to a real, registered business. It is not a license check, background check, guarantee of insurance, endorsement, or a promise about the quality or safety of anyone's work. You remain responsible for making your own judgment about any Professional you hire — check reviews, ask for credentials, and verify licensing where the trade requires it.

11. Prohibited conduct

When using the Service, you must not:

  • break any applicable law, or list, request or perform unlawful services;
  • misrepresent your identity, qualifications, licensing, insurance, prices or affiliation;
  • harass, threaten, discriminate against or harm other users, or use the Service to send spam or unsolicited marketing;
  • post content that is defamatory, obscene, deceptive, infringing or otherwise objectionable;
  • scrape, crawl, harvest or bulk-extract data from the Service, or use it to build a competing database, without our prior written permission;
  • probe, disrupt or overload the Service, attempt to bypass security or rate limits, or access accounts or systems without authorization;
  • use another user's contact details for any purpose other than the booking they relate to.

12. Intellectual property

The Service — including its software, design, text, graphics, logos and trademarks — is owned by Task Masters or its licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for its intended purpose. All rights not expressly granted are reserved. If you believe content on the Service infringes your copyright, send a notice with the material's location, your contact details and a description of your rights to legal{{ $host }}, and we will review it promptly.

13. Third-party services

Parts of the Service rely on third parties: payments are processed by Stripe and PayPal under their own terms and privacy policies; forms may be protected by Google reCAPTCHA; and maps are rendered using third-party map data. We are not responsible for third-party services, and your use of them may be subject to their terms.

14. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE MAXIMUM EXTENT PERMITTED BY LAW, TASK MASTERS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WITHOUT LIMITING THE FOREGOING, WE MAKE NO WARRANTY ABOUT: (A) THE CONDUCT, QUALIFICATIONS, LICENSING, INSURANCE OR WORK OF ANY PROFESSIONAL; (B) THE ACCURACY OF LISTINGS, PRICES, RATINGS OR REVIEWS; OR (C) THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE OR ERROR-FREE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY EXCLUSIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

15. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) TASK MASTERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA OR GOODWILL, ARISING FROM OR RELATED TO THE SERVICE OR THESE TERMS; (B) WE ARE NOT LIABLE FOR THE ACTS OR OMISSIONS OF ANY PROFESSIONAL OR CUSTOMER, INCLUDING ANY INJURY, LOSS OR DAMAGE ARISING FROM A SERVICE BOOKED THROUGH THE PLATFORM; AND (C) OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (i) THE AMOUNTS YOU PAID TO TASK MASTERS IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM AND (ii) ONE HUNDRED US DOLLARS (USD 100). THESE LIMITS APPLY REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

16. Indemnification

You agree to defend, indemnify and hold harmless Task Masters and its officers, directors, employees and agents from and against any claims, liabilities, damages, losses and expenses (including reasonable legal fees) arising out of or connected with: (a) your use of the Service; (b) your content; (c) services you provide or receive through the platform; or (d) your violation of these Terms or of any law or third-party right.

17. Governing law and dispute resolution

  • Governing law. These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-law rules.
  • Talk to us first. Before filing a claim, contact us at legal{{ $host }} with a description of the dispute; most concerns can be resolved informally within 30 days.
  • Arbitration. Any dispute that cannot be resolved informally will be finally settled by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, except that either party may bring an individual claim in small-claims court, and either party may seek injunctive relief for intellectual-property misuse in court.
  • Class-action waiver. Disputes will be resolved only on an individual basis. To the extent permitted by law, neither party may participate in a class, consolidated or representative action against the other.

18. Suspension and termination

  • You may stop using the Service at any time, and account holders may delete their account from settings. Deleting your account cancels active subscriptions at the processor and removes your data as described in our Privacy Policy.
  • We may suspend or terminate your access — with or without notice — if you materially breach these Terms, create risk or legal exposure for us or other users, or where required by law. Where practical, we will notify you of the reason.
  • Sections that by their nature should survive termination (including Sections 9 and 12 through 20) survive.

19. Changes to the Service or these Terms

We are continuously improving the Service and may add, change or remove features. We may also revise these Terms. If a change is material, we will give reasonable notice — for example by email or a notice on the Service — before it takes effect. The “Last updated” date above always shows the current revision. Your continued use of the Service after a change becomes effective constitutes acceptance of the revised Terms; if you do not agree, stop using the Service.

20. General provisions

  • Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and Task Masters regarding the Service.
  • Severability. If any provision is held unenforceable, it will be modified to the minimum extent necessary, and the remainder will remain in effect.
  • No waiver. Our failure to enforce a provision is not a waiver of the right to enforce it later.
  • Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition or sale of assets.
  • Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control.

21. Contact us

Questions about these Terms? Write to legal{{ $host }} — for general support, use support{{ $host }}.

See also our Privacy Policy.