Terms & Conditions

1. Agreement to these Terms

These Terms & Conditions (the “Terms”) are a binding agreement between you and Task Masters (“Task Masters”, “we”, “us”, “our”), governing your access to and use of our website, applications and related services (together, the “Service”).

You accept these Terms when you create an account, submit or accept a booking, post an urgent request, or subscribe to a paid plan. If you do not agree, do not use the Service.

If you use the Service on behalf of a business, you represent that you have authority to bind that business, and “you” includes that business.

These Terms incorporate our Privacy Policy.

2. What Task Masters is — and is not

Task Masters is an online marketplace that helps customers discover, compare and book local service professionals (“Professionals”). Professionals are independent businesses or self-employed individuals. They are not our employees, agents, partners, subcontractors or representatives.

• We do not provide the services listed on the platform. We do not supervise, direct, schedule or control a Professional's work, methods, tools or personnel.
• The contract for any service is formed directly between the customer and the Professional. Task Masters is not a party to it.
• Professionals set their own prices, hours, service areas and terms. We do not set, recommend or cap prices, we take no commission, and we do not participate in payment for services.
• We do not guarantee the quality, safety, timeliness, legality or outcome of any service, or that a Professional holds any particular licence, qualification or insurance.
• Listings, profiles, prices, photographs and reviews are created by users, not by us.
• Nothing on the Service is professional advice. Guides, articles, FAQs and category descriptions are general information only. Do not rely on them in place of advice from a qualified, licensed professional, and never in place of an inspection where safety is involved.

3. Eligibility and accounts

You must be at least 18 years old and able to enter into a binding contract. You make this representation each time you create an account, submit a booking or post an urgent request, including as a guest. The Service is intended for users in the United States.

• You agree to provide accurate, current information and keep it up to date.
• You are responsible for safeguarding your password and for activity under your account. Tell us immediately at contact-us@task-masters.net if you suspect unauthorised use.
• One person or business per account. Accounts may not be transferred, sold or shared.
• You may delete your account at any time from your settings; see Section 21.

4. Electronic communications

You consent to receive communications from us electronically — by email, by messages within the Service, and by notices posted on the Service — and you agree that electronic communications satisfy any legal requirement that a communication be in writing. You may withdraw this consent by closing your account, but we cannot provide the Service without it.

Transactional messages (booking confirmations and changes, billing notices, security alerts, legal notices) are part of the Service and are not marketing. Marketing messages are sent only if you opt in and can be stopped at any time. Our practices for email, including how to opt out, are described in our Privacy Policy. We do not send text messages.

To receive electronic communications you need a device with internet access, a current browser and a working email address. You may request a copy of any electronic record by writing to us at contact-us@task-masters.net.

5. Terms for customers

Finding and booking Professionals is free for customers. When you book:

• Provide accurate contact details and, for home visits, an accurate address.
• You pay the Professional directly, at the price and by the method you agree with them. Task Masters does not process payments for services and adds no booking fees.
• Prices shown are set by Professionals and may be estimates — hourly rates, “from” prices, or figures that change once the Professional sees the job. Confirm the final price with the Professional before work begins. We are not responsible for a price that differs from the listing.
• You are responsible for providing safe and lawful access to the service address, for securing pets and valuables, and for obtaining any permission needed for work at that address — including landlord, HOA or building consent where required.
• If you book as a guest, we use the name and phone number you provide to coordinate the booking with the Professional.
• Any dispute about performance, quality, damage or price is between you and the Professional. We may offer reasonable assistance at our discretion but are not obliged to mediate, and we do not issue refunds for services we did not sell.

6. What we do not check

Read this section before booking anyone to enter your home or work with your family.

Task Masters does not screen Professionals. We do not perform criminal background checks, identity verification, driving-record checks, reference checks, licence verification or insurance verification, and we do not assess whether a Professional is suitable to work in homes, with children, with vulnerable adults or with animals.

Professionals make representations to us about their licensing, insurance and eligibility in Section 7. We do not verify those representations. They are promises made by the Professional to us, and they are not a statement by us to you that anything has been checked.

Ratings, reviews, badges and position in search results are not endorsements and are not a substitute for your own judgment.

Because we do not screen, you must satisfy yourself about anyone you hire. How you do that is your decision. Many customers ask for a licence number and verify it with the state or municipal licensing board, ask for current proof of liability insurance, contact references, meet the Professional before the first visit, and obtain the scope of work and price in writing before work begins. For services involving children or vulnerable adults, customers commonly also arrange their own background check through a licensed screening provider.

You are solely responsible for your decision to hire any Professional and for granting anyone access to your home, property or family.

7. Terms for Professionals

If you list services on Task Masters, you additionally agree to the following.

7.1 Your independence

You are an independent business. You control what services you offer, what you charge, when you work, where you work, how you perform the work, what tools and materials you use, and whom you engage to help. You may offer services elsewhere, including on competing platforms. Nothing in these Terms creates an employment, agency, joint-venture, franchise or partnership relationship, and you have no authority to bind us. You are responsible for your own equipment, expenses, personnel and business decisions.

Because we take no commission and do not process payment for services, we do not issue tax forms to you for service income and we do not report it. Section 7.3 applies.

7.2 Licensing, insurance and compliance

You represent and warrant that you:

• hold — and will maintain for as long as you offer services — every licence, permit, registration, certification and bond required by federal, state and local law for the services you list, and will state licence numbers on your listing where the trade requires a licence;
• carry commercial general liability insurance appropriate to the services you offer, and workers' compensation coverage where required by law;
• will perform services professionally, safely and in compliance with all applicable laws, building codes and industry standards;
• hold every clearance, registration or certification required by your state to work with children or vulnerable adults, if you offer such services, and will produce evidence of it on request from a customer;
• are not required to register as a sex offender in any jurisdiction, and have not been convicted of an offence that would bar you by law from the services you offer.

You will notify us promptly if any of these representations ceases to be true. We rely on these representations and do not independently verify them. A breach of this Section is a material breach and grounds for immediate termination under Section 21.

7.3 Your listing and your conduct

You agree to:

• describe your business, services, prices, qualifications and availability accurately, and honour confirmed bookings at the listed or agreed price;
• treat customer contact details as confidential, use them only to deliver the booked service, and never add a customer to a marketing list or contact them for unrelated purposes without their separate consent;
• comply with the Telephone Consumer Protection Act and applicable state law when calling or texting customers;
• comply with all applicable tax obligations — you are solely responsible for reporting and paying tax on income you earn;
• not discriminate against customers on any basis protected by federal, state or local law;
• not solicit or accept payment through the Service, and not misrepresent your affiliation with Task Masters.

7.4 Your responsibility

You are solely responsible for the services you perform, for any injury, loss or damage arising from them, and for any claim brought by a customer or third party in connection with them. Section 19.2 applies to you.

8. Subscriptions, automatic renewal and cancellation

8.1 Plans

Listing your services publicly requires an active plan, and a free plan is available — it is applied to your account when you register, so you are never asked to choose one. A paid plan raises the number of services you may publish; what each plan includes is described on the pricing page. No plan affects where you appear in search results (Section 12).

8.2 Automatic renewal — please read

Paid plans renew automatically. When you subscribe you will see, before you pay, and receive by email immediately afterwards: the plan and its features; the recurring charge and billing frequency; the date of the first charge and of the first renewal; the fact that the plan continues and your payment method is charged at each renewal until you cancel; and how to cancel.

Charges continue until you cancel. You will not be asked to confirm each renewal.

For annual plans, and for any plan following a free trial or introductory price, we will send you a reminder before the renewal charge, in the manner and within the period required by applicable law.

8.3 How to cancel

You may cancel at any time, online, from the billing page of your dashboard, without speaking to anyone and without leaving the Service. Cancellation takes effect immediately for future charges; your paid features remain active until the end of the period you have already paid for.

If the billing page is unavailable to you for any reason, email contact-us@task-masters.net and we will cancel the plan on receipt, effective the date you sent the request.

8.4 Refunds

Except where a refund is required by law, subscription payments are non-refundable and we do not provide refunds or credits for partial periods, downgrades or unused features. Nothing in this Section limits any right you have under the automatic-renewal law of your state.

8.5 Price changes and failed payments

If we change plan pricing, we will give you advance notice of at least 30 days and the new price will apply from your next renewal; you may cancel before then. If a renewal payment fails, we may retry it and may suspend paid features until payment succeeds.

9. Bookings, cancellations and no-shows

• A booking request becomes a confirmed appointment when the Professional accepts it. Until then it is a request only, and neither we nor the Professional guarantee availability.
• Either party may cancel through the Service. Cancel as early as you can. Repeated late cancellations or no-shows, by customers or Professionals, may lead to account restrictions.
• Cancellation, deposit and rescheduling terms are set by each Professional and form part of your agreement with them, not with us.
• Completion is recorded on or after the appointment date and is what makes a customer eligible to leave a review (Section 11).
• If we suspend or remove a Professional, confirmed bookings with them may be cancelled. We will notify affected customers where we reasonably can, but we are not responsible for arranging a replacement.

10. Urgent requests — not an emergency service

The urgent-help feature broadcasts a request to available Professionals near you. By submitting one you agree that:

• the details of your request, excluding your phone number, are shown to nearby Professionals;
• you are asking us to pass your phone number to a Professional who claims your request, so that they can call you back;
• response times, availability and the number of responses are not guaranteed.

11. Reviews and user content

11.1 Rules for reviews

• Reviews may be left only for completed bookings and must reflect the reviewer's genuine, first-hand experience.
• Prohibited: fake or fabricated reviews; reviews of your own business; reviews of a competitor; reviews written by an employee, family member or anyone with a material connection to the business unless that connection is clearly disclosed in the review; reviews bought, sold or exchanged; and reviews offered in return for compensation, discounts or anything of value, conditioned on the review being positive.
• Professionals must not threaten, penalise, harass or retaliate against a customer for a negative review, and must not offer anything of value in exchange for removing or altering one.

11.2 What we do and do not do with reviews

We do not remove a review because a Professional dislikes it, and no paid plan includes the removal, suppression or reordering of reviews. We may remove or moderate content that violates these Terms or the law — including content that is unlawful, defamatory, harassing, obscene, deceptive, infringing, or that discloses another person's personal information — but we are not obliged to review all content and are not responsible for user content.

We may retain and continue to display a review after the reviewer's account closes, with identifying information removed, as described in our Privacy Policy.

11.3 Your content and the licence you grant

You retain ownership of content you submit — reviews, replies, photographs, profile and listing text. You grant Task Masters a worldwide, non-exclusive, royalty-free, sublicensable licence to host, store, reproduce, adapt for display, publish and distribute that content for the purpose of operating the Service, including displaying it in search results and permitting search engines to index it. This licence continues for content that remains published after your account closes.

Marketing. We may also use content you have published publicly on the Service to promote the Service. We will not use, in advertising, a photograph that shows the interior of a private home, or that identifies any individual, without first obtaining that person's consent. If you would prefer we did not use your public content in marketing at all, email contact-us@task-masters.net and we will honour that.

You represent that your content is accurate and lawful, that you own it or have the rights to grant this licence, and that it does not infringe anyone's rights or privacy. Do not upload photographs of other people — including children — without their consent, or of the interior of a customer's home without that customer's consent.

11.4 Feedback

If you send us suggestions or feedback about the Service, we may use them without restriction or obligation to you.

12. How search results are ordered

Search results, category pages and map views are ordered by a weighted combination of signals: whether the business holds a Verified badge, distance from the location you select, whether the Professional is in the same city as the one on your account, star rating, completed bookings, profile completeness, recent activity, and whether the Professional has marked themselves available. Each signal carries a weight we may adjust; sorting by rating or by price instead replaces the combination entirely with that one field.

Position is not for sale. No subscription, plan or payment is taken into account when results are ordered, and there is no priority, sponsored or promoted placement on the Service. Applying for the Verified badge is free on every plan (Section 13). Professionals cannot pay to affect their star rating, to add or alter reviews, or to have reviews removed.

We publish the current signals and their weights at how we rank professionals. If we ever accept payment for placement, we will disclose it there and in this Section before doing so. Position in results is not a ranking of quality, safety or reliability, is not an endorsement, and should not be treated as a recommendation.

13. Verification and the Verified badge

A Professional whose account is registered as a business may apply for a “Verified” badge by submitting business documents for review. Applying is free and available on every plan, including the free plan. The badge is granted only after a member of our staff has reviewed the documents; it cannot be purchased, and no subscription includes it.

The badge means only this: at the time of review, the documents submitted to us appeared to correspond to a real, registered business.

The badge is not a criminal background check, an identity check, a licence verification, proof of insurance, a reference check, a quality assessment, or an endorsement. It says nothing about whether a Professional is suitable to work in your home, with your children, with vulnerable adults or with your animals. Section 6 applies in full to Verified businesses.

We may withdraw a badge at any time, and its presence or absence creates no obligation on our part. We do not re-check a badge on any schedule: it reflects the documents as they were at the time of review, and a business may have changed since. The documents themselves are kept for as long as your account exists, so that a badge we are asked about can be answered by what it was granted on, and are deleted with the account — see the retention table in our Privacy Policy.

A plain-English explanation of all of this, including what the badge does not cover, is at what Verified means.

14. Prohibited conduct and prohibited services

14.1 Prohibited conduct

You must not:

• break any applicable law, or list, request or perform unlawful services;
• misrepresent your identity, qualifications, licensing, insurance, prices or affiliation;
• harass, threaten, stalk, discriminate against or harm any user, or send spam or unsolicited marketing;
• post content that is defamatory, obscene, deceptive, infringing or otherwise objectionable;
• scrape, crawl, harvest or bulk-extract data from the Service, use automated means to access it, or use it to build or enrich a competing database or contact list, without our prior written permission;
• probe, disrupt or overload the Service, bypass security measures or rate limits, or access accounts or systems without authorisation;
• use another user's contact details for any purpose other than the booking they relate to;
• reverse engineer, decompile or attempt to derive the source code of the Service, except to the extent that restriction is prohibited by law.

14.2 Prohibited services

The following may not be offered, requested or performed through the Service:

• services requiring a licence, permit or certification that the Professional does not hold;
• medical, dental, nursing, psychological, psychiatric or other clinical healthcare services, and the administration of medication;
• legal, tax, accounting, investment or insurance advice;
• transport of passengers for hire, and services requiring a commercial driver's licence the Professional does not hold;
• anything involving firearms, ammunition, explosives, controlled substances, or handling of hazardous materials without the required licensing;
• unsupervised care of a child or a vulnerable adult by a Professional who does not hold the clearances required by the applicable state;
• services that are unlawful in the jurisdiction where they would be performed, and any service of a sexual nature.

15. Intellectual property and copyright complaints

15.1 Our rights

The Service — its software, design, text, graphics, layout, logos and trademarks — is owned by Task Masters or its licensors and protected by intellectual-property law. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for its intended purpose. All rights not expressly granted are reserved.

Professionals with an active listing may state that they are listed on Task Masters and link to their profile, and may use any badge or link asset we supply, in unmodified form, for that purpose. You may not otherwise use our name, logo or trademarks, and may not suggest that we endorse, employ, supervise or guarantee you.

15.2 Copyright complaints (DMCA)

We respond to notices of alleged copyright infringement under the Digital Millennium Copyright Act.

To submit a notice, send our Designated Agent a written communication including: (i) a physical or electronic signature of the copyright owner or a person authorised to act for them; (ii) identification of the copyrighted work claimed to be infringed; (iii) identification of the material claimed to be infringing and information reasonably sufficient to let us locate it, such as the URL; (iv) your address, telephone number and email address; (v) a statement that you have a good-faith belief the use is not authorised by the copyright owner, its agent or the law; and (vi) a statement, under penalty of perjury, that the information is accurate and that you are authorised to act on the owner's behalf.

Designated Agent:
Copyright Agent, Task Masters
Email: contact-us@task-masters.net

If material you posted was removed, you may submit a counter-notice containing the elements required by 17 U.S.C. § 512(g)(3). We terminate the accounts of repeat infringers in appropriate circumstances.

Knowingly making a material misrepresentation in a notice or counter-notice may result in liability for damages under 17 U.S.C. § 512(f).

16. Third-party services

Parts of the Service rely on third parties: subscription payments are processed by Stripe and PayPal under their own terms and privacy policies, and map tiles are supplied by the OpenStreetMap Foundation under its own terms. We are not responsible for third-party services, their availability, or their acts and omissions, and your use of them may be subject to their terms.

17. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE MAXIMUM EXTENT PERMITTED BY LAW, TASK MASTERS DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT AND NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WITHOUT LIMITING THE FOREGOING, WE MAKE NO WARRANTY AND ACCEPT NO RESPONSIBILITY REGARDING: (A) THE IDENTITY, CONDUCT, CHARACTER, CRIMINAL HISTORY, QUALIFICATIONS, LICENSING, INSURANCE, COMPETENCE OR WORK OF ANY PROFESSIONAL OR CUSTOMER; (B) THE ACCURACY, COMPLETENESS OR RELIABILITY OF ANY LISTING, PRICE, PHOTOGRAPH, RATING OR REVIEW; (C) THE SUITABILITY OF ANY PROFESSIONAL TO ENTER A HOME OR TO WORK WITH CHILDREN, VULNERABLE ADULTS OR ANIMALS; OR (D) THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, TIMELY OR ERROR-FREE.

SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY EXCLUSIONS, SO PARTS OF THIS SECTION MAY NOT APPLY TO YOU. NOTHING IN THIS SECTION LIMITS ANY WARRANTY OR REMEDY THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW.

18. Limitation of liability

This Section is subject in all respects to Section 18.2.

18.1 Limits

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

(a) TASK MASTERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, BUSINESS OR GOODWILL, ARISING FROM OR RELATED TO THE SERVICE OR THESE TERMS.

(b) TASK MASTERS WILL NOT BE LIABLE FOR THE ACTS OR OMISSIONS OF ANY PROFESSIONAL OR CUSTOMER, OR FOR ANY INJURY, LOSS, DAMAGE OR THEFT ARISING FROM A SERVICE ARRANGED THROUGH THE SERVICE.

(c) OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (i) THE AMOUNTS YOU PAID TO TASK MASTERS IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM AND (ii) ONE HUNDRED US DOLLARS (USD 100).

THESE LIMITS APPLY REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF A LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

18.2 What is not limited

NOTHING IN THESE TERMS — INCLUDING SECTION 18.1(b) AND THE CAP IN SECTION 18.1(c) — EXCLUDES OR LIMITS LIABILITY FOR: DEATH OR PERSONAL INJURY CAUSED BY OUR OWN NEGLIGENCE; OUR OWN GROSS NEGLIGENCE OR WILFUL MISCONDUCT; FRAUD OR FRAUDULENT MISREPRESENTATION; WILFUL INJURY TO THE PERSON OR PROPERTY OF ANOTHER; VIOLATION OF LAW; OR ANY OTHER LIABILITY THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED. CALIFORNIA CIVIL CODE § 1668 AND SIMILAR LAWS IN OTHER STATES APPLY.

SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO PARTS OF SECTION 18.1 MAY NOT APPLY TO YOU.

19. Indemnification

19.1 All users

You agree to defend, indemnify and hold harmless Task Masters and its officers, directors, employees and agents from and against any claim, liability, damage, loss or expense (including reasonable legal fees) arising out of: (a) content you submit; (b) your breach of these Terms; (c) your violation of any law or of any right of a third party; or (d) your own negligence or wilful misconduct.

19.2 Professionals

If you are a Professional, you additionally agree to defend, indemnify and hold harmless Task Masters and its officers, directors, employees and agents from and against any claim, liability, damage, loss or expense (including reasonable legal fees) arising out of the services you offer or perform, including any claim of personal injury, property damage, defective work, or failure to hold a required licence, clearance or insurance.

19.3 Limits and procedure

Neither Section 19.1 nor Section 19.2 applies to any claim to the extent it arises from Task Masters's own negligence, wilful misconduct or violation of law.

Customers do not indemnify us in respect of services performed by a Professional.

We will notify you promptly of any claim for which we seek indemnification and will not settle it in a way that imposes an obligation or admission on you without your consent. You may not settle a claim in a way that imposes any obligation or admission on us without our written consent.

20. Disputes, arbitration and governing law

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO GO TO COURT AND TO HAVE A JURY TRIAL.

20.1 Governing law

These Terms are governed by the laws of the place in which Task Masters is established and, where applicable, the Federal Arbitration Act, without regard to conflict-of-law rules. This choice of law does not deprive you of the protection of any mandatory consumer-protection law of the state where you reside.

20.2 Who this Section covers

This Section applies to disputes between you and Task Masters, and — where a claim against them arises out of the Service — to Task Masters's affiliates and to their respective officers, directors, employees and agents, each of whom may enforce it. It does not apply to disputes between you and a Professional or customer, which are between those parties.

20.3 Informal resolution first

Before starting an arbitration or a court proceeding, you agree to try to resolve the dispute informally. Send a written Notice of Dispute to contact-us@task-masters.net, stating your name, the email address on your account, a description of the dispute and the relief you seek. We will send you a Notice of Dispute in the same way. The parties will try in good faith to resolve the dispute for 30 days from receipt. Completing this process is a condition precedent to starting arbitration, and any limitation period is tolled while it runs.

20.4 Agreement to arbitrate

If the dispute is not resolved within 30 days, it will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules (or, for a dispute with a business, its Commercial Rules), as modified by this Section. The rules are available at adr.org.

This agreement to arbitrate survives termination of your account.

20.5 Exceptions

Either party may: (a) bring an individual claim in small-claims court if it qualifies; and (b) seek injunctive relief in court for infringement or misuse of intellectual property, or for unauthorised access to the Service.

Public injunctive relief. To the extent applicable law entitles you to seek public injunctive relief, that claim is excluded from arbitration and may be brought in court. If a court finds this paragraph unenforceable, the claim for public injunctive relief will be severed and stayed pending arbitration of the remaining claims.

20.6 Class-action and jury-trial waiver

Disputes will be arbitrated only on an individual basis. Neither party may bring or participate in a class, collective, consolidated, private-attorney-general or representative proceeding, and the arbitrator may not consolidate claims or preside over any form of representative proceeding. Both parties waive the right to a jury trial.

If this Section 20.6 is found unenforceable as to a particular claim, that claim — and only that claim — is severed from arbitration and must proceed in court, and the remainder of this Section 20 continues to apply to all other claims.

20.7 Coordinated or mass filings

If 25 or more similar claims are asserted against Task Masters by or with the assistance of the same law firm or coordinated group, the parties will jointly request that the administrator administer the claims in batches of no more than 50, with a single arbitrator per batch, and will jointly request that filing and administrative fees be assessed per batch. The parties will cooperate in good faith with the administrator to give effect to this, and will accept the administrator's determination on how its own fees and procedures apply. Each claim remains individual in character, and any limitation period is tolled for claims awaiting their batch.

If this Section 20.7 is found unenforceable, it is severed and the remainder of Section 20 continues to apply.

20.8 Your right to opt out of arbitration

You may opt out of Sections 20.4 to 20.7. Send an email to contact-us@task-masters.net with the subject line “Arbitration Opt-Out”, stating your name and the email address on your account, within:

• 30 days of creating your account, if you registered on or after the effective date of these Terms; or
• 30 days of the effective date of these Terms, if your account already existed on that date.

Opting out affects nothing else in these Terms, and we will not treat you differently for doing so. If you opt out, disputes will be resolved in the state or federal courts of the place in which Task Masters is established, and both parties consent to that jurisdiction and venue.

20.9 Arbitration procedure

Unless the parties agree otherwise, arbitration will take place in the county where you reside, or by telephone or video conference at your election, or on the documents alone where the AAA rules allow. The arbitrator may award any relief a court could award on an individual basis and must issue a written decision explaining the award. The award is final and may be entered in any court of competent jurisdiction. Arbitration fees are allocated under the applicable AAA rules, which cap the amount a consumer pays; we will pay any fees those rules assign to us.

20.10 Changes to this Section

If we materially change this Section 20, you may reject the change by emailing us within 30 days of notice, in which case the version in force before the change will govern disputes between us.

20.11 Time limit

To the extent permitted by law, any claim relating to the Service must be brought within one year after it arises, or it is permanently barred. This paragraph does not apply to any claim for personal injury or wrongful death, to any claim brought by or on behalf of a minor, or to any claim where the applicable limitation period cannot be shortened by agreement.

21. Suspension and termination

• You may stop using the Service at any time, and account holders may delete their account from settings. Deleting your account cancels active subscriptions at the payment processor and removes your data as described in our Privacy Policy. Deletion does not entitle you to a refund of amounts already paid.
• We may suspend or terminate your access if you materially breach these Terms, create risk or legal exposure for us or other users, or where required by law. Where practicable we will give notice and the reason, and where the breach is capable of being cured we will give you a reasonable opportunity to cure it, except where immediate action is needed to protect users, comply with law or prevent harm.
• On termination, confirmed bookings may be cancelled and your listing removed. Reviews you posted may remain published as described in Section 11.
• Sections 2, 6, 11, 14, 15, 16, 17, 18, 19, 20, 21 and 24 survive termination.

22. Changes to the Service and these Terms

We may add, change or remove features of the Service. We may also revise these Terms. If a change is material, we will give at least 30 days' notice — by email or a conspicuous notice on the Service — before it takes effect, and will require your acceptance where the law requires it. The “Last updated” date shows the current revision, and prior versions are available on request.

Changes apply prospectively. Your continued use of the Service after a change takes effect constitutes acceptance; if you do not agree, stop using the Service and close your account before the effective date.

23. Accessibility

We want the Service to be usable by everyone, including people who use assistive technology, and we work to improve it on an ongoing basis. If you encounter a barrier, or need information from the Service in another format, email contact-us@task-masters.net with a description of the problem and we will respond and try to provide the information you need by another means.

24. General provisions

• Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and Task Masters regarding the Service and supersede any prior understanding.
• Severability. If a provision is held unenforceable, it will be modified to the minimum extent necessary to make it enforceable, or severed if it cannot be, and the remainder stays in effect. Sections 20.6 and 20.7 are subject to their own severability rules.
• No waiver. Our failure to enforce a provision is not a waiver of the right to enforce it later.
• Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition or sale of assets.
• Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control.
• No third-party beneficiaries, except that the persons named in Section 20.2 may enforce Section 20, and the persons named in Section 19 may enforce Section 19.
• Notices. We give notice to you by email to the address on your account or by posting on the Service; you give notice to us at the address in Section 25.
• Headings are for convenience only.
• California residents. Under California Civil Code § 1789.3, users of this Service located in California are entitled to the following notice: the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

25. Contact us