Privacy Policy

1. Overview

This Privacy Policy explains how Task Masters (“Task Masters”, “we”, “us”) collects, uses, shares and protects personal information when you visit our website, book a local professional, list your services as a professional, or otherwise use our marketplace (the “Service”). It applies to customers, professionals and visitors alike. By using the Service you acknowledge the practices described here; this policy is incorporated into our Terms & Conditions.

2. Information we collect

Information you provide to us

Account details — name, email address and a password (stored only as a secure hash) when you register, and your email verification status.
Profile details — optionally: phone number, city, a short bio, and for professionals a business name, trade category, services with prices and durations, working hours, service photos and portfolio content.
Booking details — the service, date and time you request, notes you add, and — for home-visit services — the service address. If you book as a guest (no account), we collect the name and phone number you enter so the professional can confirm and fulfil the booking.
Urgent requests — the description of the problem, your approximate location and your phone number, which is shared only with the professional who claims your request (see Section 4).
Reviews and replies — ratings and text you post about completed bookings, and professionals' public replies.
Verification documents — if a business applies for the Verified badge, the business documents it uploads for review.
Communications — messages you send to our support and, if you subscribe to updates, your newsletter email address.

Information collected automatically

Usage and log data — IP address, browser and device type, the pages you visit and when, and referring pages. We use our own, first-party visit statistics — we do not run third-party advertising trackers.
Cookies — small files needed to keep you signed in and to secure forms (see Section 5).

Information from other sources

Payment processors — when a professional subscribes to a plan, Stripe or PayPal sends us subscription status, plan and billing-cycle information. Full card numbers never reach our servers.
Google reCAPTCHA — where enabled on forms, Google provides us a spam-likelihood signal for the submission.

3. How we use information

To run the marketplace — create and display professional profiles, process booking requests, show relevant professionals near you, power search, filters and ranking, and record completed appointments and reviews.
To communicate — send transactional messages such as booking confirmations, status updates, urgent-request callbacks, verification decisions and billing notices; and, only if you opted in, occasional product updates you can unsubscribe from with one click.
To keep the Service safe — verify email addresses, prevent spam and abuse (rate limiting, reCAPTCHA, IP blocking), investigate fraud and enforce our Terms.
To improve the Service — understand which pages and features are used, diagnose errors, and develop new functionality using aggregated or de-identified statistics.
To comply with law — meet legal obligations, respond to lawful requests, and establish or defend legal claims.

We do not use your personal information for third-party advertising, and we never sell it.

Between customers and professionals — sharing here is the point of the Service: when you book, the professional receives your name, contact details, service address (for home visits) and booking notes; when a professional claims your urgent request, they receive your phone number to call you back. Customers see professionals' public profiles: business name, services, prices, city, ratings and reviews.
Publicly — professional profiles and reviews are public pages, visible to anyone and indexable by search engines. Reviews display the name on the reviewer's account, so use the name you are comfortable showing publicly.
Service providers — companies that host our infrastructure, deliver our email, process subscription payments (Stripe, PayPal), protect forms (Google reCAPTCHA) and serve map tiles, in each case only as needed to provide their service and under their own published privacy terms.
Legal and safety — when required by law or legal process, or when necessary to protect the rights, property or safety of Task Masters, our users or the public.
Business transfers — if we are involved in a merger, acquisition or sale of assets, personal information may transfer as part of that transaction; this policy would continue to apply to it.

We do not sell personal information, and we do not share it with third parties for their own marketing.

5. Cookies and similar technologies

We use a small set of first-party cookies, all of them functional:

Session cookie — keeps you signed in and remembers in-page choices such as the city you browse from;
CSRF token — protects forms from cross-site request forgery;
“Remember me” cookie — only if you tick that option at login.

Where Google reCAPTCHA protects a form, Google may set its own cookies subject to Google's privacy policy. We do not use advertising or cross-site tracking cookies. You can block or delete cookies in your browser settings; the Service will still browse, but signing in and submitting forms require the functional cookies above.

6. Location information

Precise location is collected only if you tap “use my location” and your browser asks for and receives your permission. We use it to find professionals near you; you can withdraw permission at any time in your browser settings.
Chosen locations — the city you select for browsing is kept in your session (and, for account holders, the city saved in your profile) so results stay relevant.
Professionals' coordinates — professionals may set their business location so distance-based search and the map view work; this is part of their public listing context.
Approximate location may be inferred from your IP address for statistics and abuse prevention.

7. How long we keep information

Account data — kept while your account is active. Deleting your account from settings is immediate and permanent: it cancels active subscriptions with the payment processor and removes your profile, services, bookings, favorites and reviews.
Guest booking data — kept for as long as the related booking records are needed by the professional and for our legitimate record-keeping, then deleted or de-identified.
Verification documents — kept while the verification decision they support remains relevant to an active account.
Usage logs and visit statistics — kept for a limited period for security and analytics, then deleted or aggregated.
Legal holds — we may retain specific information longer where reasonably necessary to comply with law, resolve disputes or enforce agreements.

8. How we protect information

We apply industry-standard safeguards: encryption in transit (HTTPS), passwords stored only as salted hashes, role-restricted access to administrative tools, rate limiting, request-forgery protection and IP blocking for abusive traffic. No online service can guarantee absolute security, but we design for it and review our measures as the Service evolves. If we learn of a breach affecting your personal information, we will notify you and the authorities as required by law.

9. Your rights and choices

Access and update — account holders can view and edit their profile, services and settings directly in the dashboard.
Delete — you can permanently delete your account yourself from settings (password confirmation required), or ask us to do it by emailing privacy{{ $host }}.
Portability — you may request a copy of the personal information you have provided to us.
Email choices — every marketing email contains an unsubscribe link; transactional emails (bookings, billing, security) are sent as part of operating the Service.
Location — precise location is permission-based and controlled entirely in your browser.
Do Not Track — we do not track you across other websites, so we treat all visitors the way a DNT signal asks.

Depending on where you live, you may also have statutory rights to access, correct, delete or restrict the processing of your personal information, and to lodge a complaint with a supervisory authority. To exercise any right, email privacy{{ $host }}; we will verify your request and respond within the time required by applicable law.

10. California privacy rights

If you are a California resident, the California Consumer Privacy Act (CCPA/CPRA) gives you the right to:

know what categories of personal information we collect, use and disclose (described in Sections 2–4 of this policy);
access the specific pieces of personal information we hold about you;
correct inaccurate personal information;
delete your personal information, subject to legal exceptions;
non-discrimination — we will never treat you differently for exercising your rights.

We do not sell personal information and do not share it for cross-context behavioral advertising, so there is nothing to opt out of under those provisions. To exercise your rights, email privacy{{ $host }} from the address associated with your account (or provide equivalent verification). An authorized agent may submit a request on your behalf with proof of authorization.

11. Children

The Service is intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us personal information, contact us at privacy{{ $host }} and we will delete it.

12. International visitors

The Service is operated from and hosted in the United States and is directed to US users. If you access it from elsewhere, you understand that your information is processed in the United States, where privacy laws may differ from those of your jurisdiction. Where the law of your region grants additional rights, Section 9 explains how to exercise them.

13. Changes to this policy

We may update this policy as the Service or the law changes. The “Last updated” date above always reflects the current revision, and material changes will be announced on the Service or by email before they take effect. Your continued use of the Service after an update means the revised policy applies.

14. Contact us

For any privacy question or request, contact our privacy team at privacy{{ $host }}. For general support, use support{{ $host }}.